Personal Brand, or Client Business?
Last week I read a very good article last week on TechCrunch. The author was questioning the importance some people are giving Klout scores, even in some cases using a person’s Klout score as a metric for employment. The article cites a Salesforce help wanted listing that requires a Klout score of 35 or higher.
The articles raises many good points. The one that really hits home for me is that a rating system like Klout is designed for someone who spends a great deal of time building their personal brand. That’s fine to an extent, but what about putting your client first?
I saw a lot of this when social media was shiny and new, especially a couple of years ago in the b2g space where (naturally) it was called Government 2.o. To be clear, social media technologies create very real channels for government to citizen communications, and many of the people who made a name as Government 2.0 experts are very sharp people.
But every marketing and communications trend contains froth, and there were some who spent more time speaking at conferences than building client successes. Klout seems like the epitome of that pursuit of the personal brand, supposedly producing an empirical number that signifies an individual’s mastery of social media tools.
Of course a communications professional today needs to demonstrate an understanding of social media channels. I also believe that if you are going to consult clients on how to engage in social media, you need to show you do as well. That’s one of the reasons I launched this site over four years ago.
However, let’s keep thing in perspective. Klout is providing people with a rank, in exchange for access to their social media activity. That’s a lot of valuable personal information, in exchange for a number you can compare with your friends and colleagues.
That”s fun, but it’s not something that should determine your next job. Or keep you from focusing on meeting client objectives.